ACCOUNT & DATA DELETION

Delete Your FindFlash Account and Data

You can request permanent deletion of your FindFlash account and associated personal data from inside the app or through this webpage. You do not need to reinstall the app to use the web request method.

Option 1: Delete from the FindFlash App

Open FindFlash and go to Settings > Account & Security > Delete Account. Complete the OTP or recent-login verification, review the data-deletion notice, select the confirmation checkbox, and choose Permanently Delete Account.

Option 2: Request Deletion Without the App

Send an email to support.findflash@gmail.com with the subject "FindFlash Account Deletion Request." Send the request from your registered email address where possible. If your account uses a phone number, include the registered phone number with country code and your profile name so we can locate the account.

Do not send your password, OTP, mobile-wallet PIN, card CVV, or banking password. FindFlash will reply with secure identity-verification instructions. After verification, we will provide a deletion request/reference ID and the expected completion date.

Information to Include

• Registered email address or phone number with country code.
• FindFlash profile name.
• A clear statement that you want the FindFlash account and associated data permanently deleted.
• Any existing support or deletion reference ID, if applicable.

What Happens After a Verified Request

• The account is disabled and Automatic Nearby Alerts are turned OFF.
• Background location sharing stops and the current Area ID is deleted or made inactive.
• Any active SOS is ended and its active precise location is deleted promptly.
• The FCM notification token, emergency contacts, block list, profile information, and account identifiers are deleted.
• Account-linked Cloudflare R2 media and Algolia search records are removed.
• Posts, comments, messages, and related content are deleted or anonymized according to the FindFlash Privacy Policy.
• Firebase Authentication is deleted after the required backend cleanup is completed.

Data That May Be Retained

Limited payment or tax records, fraud and security records, reports and moderation evidence, legal records, recipient message copies, and backup copies may be retained only where reasonably necessary or required. Active account data is normally deleted or anonymized within 30 days after verification. Backup copies may take up to 90 days to cycle out. Specific retention periods are explained in the FindFlash Privacy Policy at https://myfindflash.com/privacy-policy.

Google Play Subscriptions

Deleting your FindFlash account may not automatically cancel an active Google Play subscription if FindFlash offers one. You can manage Google Play subscriptions separately at https://play.google.com/store/account/subscriptions. An active subscription does not prevent you from deleting the FindFlash account.

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